Terms of Use

1. What GoCart does

GoCart is a platform that lets you order food, groceries and over-the-counter pharmacy products from independent local businesses ("vendors") and have them delivered by riders who work with GoCart. Vendors prepare and sell the items. GoCart takes your payment, passes the order to the vendor, arranges a rider and handles support.

2. Your account

• You must be at least 18 years old, or use GoCart with the permission of a parent or guardian.
• You sign in with Google or a one-time code sent to your email. Keep access to that email secure; you're responsible for activity on your account.
• Give us a real name and a phone number you can be reached on. Riders use it to contact you about your delivery.
• We may suspend or close accounts used for fraud, abuse of riders or vendors, or repeated false complaints.

3. Delivery areas

We only deliver to the areas listed in the app. Some areas are marked "Coming soon" and can't be ordered to yet. You must give an accurate area and landmark. If the address you give is wrong or outside our areas, we may cancel the order under our Refund Policy.

4. Orders, prices and fees

• Prices are set by each vendor and shown in naira (₦). Before you pay, the checkout shows the item total, the delivery fee and the service fee separately.
• The delivery fee depends on the distance between the vendor's area and yours. The service fee helps us run the platform.
• An order is placed only when your payment is confirmed. The vendor may accept or reject it. If a vendor can't supply an item, we'll tell you and refund that item.
• Photos are taken of real items but may differ slightly from what you receive in presentation or packaging.

5. Payment

• You pay in full before the vendor starts preparing your order, by card, bank transfer or USSD through our payment partner, [Monnify / Moniepoint Microfinance Bank — confirm].
• We don't store your card details. Card payments are processed by our payment partner.
• You may also pay using GoCart credit in your wallet. GoCart credit comes from refunds, does not expire, and can be moved to your bank account.
• Cash on delivery is not available.

6. Delivery

• Delivery times shown are estimates. Traffic, weather and vendor preparation can cause delays.
• When your rider is assigned, we'll email you their name and phone number.
• Delivery PIN: each order has a 4-digit PIN. Give it to the rider only when you've received your order. The order is marked delivered when the rider enters your PIN. Sharing your PIN before you receive your order means you accept it as delivered.
• OOUTH gate pickup: for orders to OOUTH Main Gate or Back Gate, riders wait at the gate and do not enter the hospital premises. You'll need to come to the gate to collect your order. If you haven't collected it within 10 minutes of the rider arriving and calling you, the order may be treated as a no-show under our Refund Policy.
• If the rider can't reach you after reasonable attempts, the same no-show rules apply.

7. Pharmacy products

GoCart only lists over-the-counter products from licensed pharmacies and patent medicine stores. We don't sell prescription-only medicines. Read the label before use and speak to a pharmacist or doctor if you're unsure. Pharmacy products are the responsibility of the pharmacy that sells them.

8. Vendors' responsibility

Vendors are independent businesses. They're responsible for the quality, safety, ingredients, allergens, hygiene and legality of what they sell, and for accurate descriptions and prices. If you have an allergy or dietary need, check with the vendor through GoCart support before ordering. We check vendors before they join, but we don't prepare the items ourselves.

9. Your conduct

Don't use GoCart to place fake orders, harass or threaten riders or vendors, give false information, attempt fraud or chargebacks for orders you received, or misuse the app or its systems. We may cancel orders and close accounts that break these rules.

10. Ratings

You can rate orders after delivery. Ratings must be honest and about your own order. We may remove ratings that are abusive, false or unrelated to the order.

11. Liability

We'll provide GoCart with reasonable care and skill. To the extent the law allows, we are not liable for indirect losses, or for losses caused by a vendor's goods beyond the value of the affected order, or by events outside our reasonable control (for example network outages, severe weather or public disturbances). Nothing in these terms limits your rights under the Federal Competition and Consumer Protection Act 2018 or any other law that can't be excluded.

12. Complaints and disputes

Report any problem through Account → Help and support, or contact us at hello@dart.ng / +2348000000000. We aim to respond within 24 hours. If we can't resolve a dispute together, it will be handled under the laws of the Federal Republic of Nigeria, and you may also contact the Federal Competition and Consumer Protection Commission.

13. Changes

We may update these terms. We'll show the date of the latest version at the top and, for significant changes, tell you by email or in the app before they take effect. Continuing to use GoCart after that means you accept the updated terms.